We hand create your piece to order and will ship your order in about 2-3 weeks after purchase using USPS Priority shipping for orders within the U.S. (2-3 days in transit). Shipping will include online tracking and delivery confirmation. USPS Express shipping is also available at checkout. The turnaround time is our best estimate and does not include shipping times. Unless arranged prior to purchase, production times are our best estimates and not guaranteed. Additionally, there may be slight differences from piece to piece as everything is handmade. We highly recommend ordering your piece(s) sooner rather than later to ensure that you will receive in plenty of time.

Rush Orders
We accept rush orders for an additional $20 for a 3 day production turnaround. Please contact or email us prior to purchase for a rush order so we can ensure that we have room in our schedule to meet your deadline: . If you do not contact us to arrange for a rush order prior to purchase so we can arrange a formal invoice with the $20 fee (anything required in less than the maximum turnaround time of -2-3 weeks), we cannot guarantee that your item will arrive by your requested date.

Combined Shipping
We are happy to combine shipping for your purchase when the items are purchased together in one transaction. If you buy items in separate transactions, please email us or write a note in the comments box for the second item to let us know you'd like the shipping combined and we will refund the difference in shipping. With this option, your order will ship out after the turnaround time for the latest item is fulfilled

After the turnaround time has passed, you will receive an email confirmation from us notifying you that we have completed and shipped your order. A second email from PayPal will also be sent at this time with your tracking number. This will be sent to the email address entered when entering payment information. You may use this tracking number at unless a different courier has been arranged.

Best Time to Place Orders
When possible, we recommend not waiting until the last minute to order your hat. All our styles are handmade to order with care and attention to detail, so things can take time. If possible, we encourage you to purchase your piece(s) at least 1 month before the date in which you will need it (for U.S. domestic orders) as turnaround times can fluctuate and shipping times are variable (unless Express shipping is chosen). Also, if your order is time sensitive, please put your date that you would need it in the comments box at checkout. We cannot guarantee that your order will arrive by your requested date unless you contact us prior to purchase, but we will do our best to get your order out as soon as possible.

Lost Packages & Shipping Issues
After an item leaves our hands, it is at the mercy of the mailing service. If you would like to purchase shipping insurance, we recommend it! You may select shipping insurance at the last page of checkout when selecting your shipping speed. We will not reimburse or replacement items that have been lost or damaged during shipping. Also, please ensure that you list a secure shipping address.